Front Desk Clerk :Welcome to Marina Bay Resort & Spa. How can I help you today. Guest:Hi. I have a reservation for tonight.
Front Desk Clerk :Can I have your surname, please? Guest:Yes, I’m Fuller. Front Desk Clerk: Thank you. Yes, you have a reservation for one night and …booked a double room. Guest:Actually, I’m alone. So I booked a single room. Front Desk Clerk:I’m very sorry but we have no single rooms available tonight, so we have booked a double room for you. The rate is the same. Guest:Thank you. That will be fine. Front Desk Clerk:And how would you like to pay for this? Guest:By VISA. Front Desk Clerk:OK, then…here is your room key. Your room is 507. The porter will show you to the room Breakfast is served from 7:00 to 9:00 on the first floor It usually starts to get crowded around 8:00. OK, I’ll try to get there before that. Thanks for your help. My pleasure. Enjoy your stay.
Clerk :Is there anything I can help you with?
Shopper:Yes, actually I need a sweater to wear around the office.
Clerk :Well, you’ve come to the right place! What size are you?
Shopper:I think I’m a medium, but I’m not sure.
Clerk :OK. How about this one?
Shopper:Yes, that’s nice. Could I try it on?
Clerk :Certainly. The fitting (changing rooms) rooms are over there.
Shopper:Thank you.
Clerk :How does it fit?
Shopper:It’s perfect, but do you have it in red?
Clerk :Hmmm…Let me check…yes, here you are.
Shopper:Thank you. I’ll take it.
Clerk :OK. And how would you like to pay for this?
Shopper:I’ll pay with cash.
Clerk :OK. The total comes to $20.00 even.
Shopper:Here’s a twenty.
Clerk :And here is your receipt! Thank you and have a nice day.
Q1. Where was this conversation taking place?
Q2. Who were speaking in this dialogue?
Listening for the Details
Q5. Did the small size fit the shopper?
Q6. What request did the shopper make to the clerk?
Y01-T02-U07-L01|Student Worksheet 2
Q4. What size did the shopper try on?
Q9. What was the total?
Q8. How did the shopper pay for the sweater?
Q7. Did she take the item that the clerk brought for her?
Q3. What was the shopper looking for