For those who come from Japan and those who are interested in working in Japan,
みなさんこんにちは。フォースバレー・コンシェルジュ、学生スタッフの川名と申します。この度、海外で頑張る日本人留学生専用の就活サイトTOP CAREER International Japanese(TCIJ)をオープンいたしましたので、是非ご登録いただければと思います。
TOP CAREER has also supported foreign students Job Hunting in Japan, such as SONY, PANASONIC, UNIQLO, FUJITSU, etc.
TOP CAREER International (TCI) is an expanded program that matches international students and graduates with leading Japanese companies in Japan! Once you register with TOP CAREER International, you have access to all sorts of recruitment-related information from major clients. Furthermore, you receive invitations to exclusive recruitment events.
Register NOW with TOP CAREER International by logging onto:
http://www.topcareer.jp/inter/main
and clicking the registration button
【エントリー受付中!】Apple Japan [Apple Store Leadership Program]
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Appleファンの方、世界に通用するリーダーシップスキルを身につけたい方、留学で身につけた英語を生かして活躍したい方、必見!Apple Japanさんの求人情報です!
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〜自分と世界を驚かせよう〜
最新のテクノロジーで世界に革新を
巻き起こし続けているApple社の日本法人
Apple Japanさん採用情報のご紹介です!
以下、採用担当者様から
皆様へのメッセージです。
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Apple Japan採用担当です。
古いルールは捨てよう。最初のApple Storeをオープンした時に、私たちはそう決めました。
今回日本で説明会を開催して募集する職種【Apple Store Leader Program】は、Apple Storeの経営と運営のあらゆる面を学ぶ、2年間の集中プログラムです。
▼企業情報
アクセンチュアは、世界54ヶ国に24万4千名の社員を擁し、120ヶ国以上の主要政府機関や公共団体、世界トップレベル企業(フォーチュン・グ ローバル 100のうち96社含む)のお客様と協働しています。世界で最も信頼される「B to B ブランド」になることを目指し、お客様の変革をプロデュースするだけでなく、アクセンチュア自身も変革し続けています。
Provide world class customer service and offer solutions to our guests during and after their travels by ensuring timely follow-up, closure and feedback to customers where required.
• Communicate effectively with our customers and suppliers via our primary communication channels
• Inbound / Outbound calls
• Email
• Achieve the defined Service Level targets
• Achieve learning / development milestones through coaching / performance improvement plans as set by the supervisors
• Have the ability to work within a shift based working schedule & abide by schedule adherence and punctuality guidelines
• Share a positive attitude with fellow colleagues, up and down the organizational chart
• Be willing to solicit feedback from peers as well as remain open to performance based reviews from supervisors
• Provide training and mentoring to other members of the organization as requested.
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【Skill Set】
• Fluency in Korean & English or Japanese.
• Minimum 1 year experience in the hotel/travel agency/online travel business or call / contact center
• Excellent decision making / problem solving skills
• Ability to multi-task
• Friendly and approachable, service oriented and customer focused
• Flexible to accommodate shift work; this includes working on weekends, afternoon and morning shifts
• Internet savvy
• Minimum typing speed of 35 words per minute
Our client is a wholly-owned subsidiary of Educational Testing Service (ETS) and a trusted provider of technology-enabled testing and assessment solutions, providing the right test development and test delivery solutions to the world’s most recognized organizations has enabled millions of people around the world to advance in their careers, earn more money or better themselves professionally.
- To assist the candidate with all aspects of the testing process from registration to test delivery
- To interface between candidates, clients and test sites in a professional and efficient manner
- Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
- Achieve and maintain all key quality and productivity metrics
- Escalate unresolved candidate grievances to designated departments for further investigation.
- To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
- To ensure excellent reliability with minimal unplanned absences as per company guidelines
- To attend required training to continually learn knowledge of practices, procedures, policies and clients.
- To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
- To meet agreed objectives enabling the corporate objectives to be achieved
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team
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【Skill Set】
- Minimum SPM with relevant working experience.
- Excellent command of spoken and written in Japanese
- Must passed JLT level 2 or N2 and above
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Data entry, spelling, grammar and proofreading skills required.
- Ability to work in both a team environment and autonomously
- Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
- Demonstrate high degree of integrity and confidentiality
- The person must be able to work shift
- Attractive language and shift allowance will be provided
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【Benefits】
- Outpatient and Hospitalization & Surgical medical card
- Annual Leave – 16 days
- Non contractual performance based bonus/annual increment
- Group Term Life & Personal Accident Insurance Policy
- Supplementary Health Benefit – Dental, Optical
- Training & Development
◇仕事内容◇
インバウンド・アウトバウンド業務、Web,メール対応。
Provide technical support via phone, e-mail and fax.
お電話、E-mail、Fax等でテクニカルサポートを行っていただきます。
To log and/or coordinate incoming requests, problems and queries, completing as many request as possible as well as resolving as many technical problems (within the job scope) and ensuring that all tickets are raised in all cases.
多くの案件をすばやく処理し、勤務時間範囲内で多くのテクニカルな問題を解決することができる方。
Provides remote technical support to handheld and mobile computing devices, personal computers, and PC network users in response to specific requests.
必要に応じテクニカルサポートを携帯でモバイル・コンピューター、個人のコンピュータとPCネットワークユーザーに提供していただきます。
Communicate effectively while providing support to other team members and the Team Leader as required.
必要に応じ他のチームメンバーやチームリーダーにサポートを求めてください。
Provide support to team by preparing and maintaining training material for all relevant processes.
業務に必要なトレーニングをお受けください。
Provide full application support for internal use example: Windows XP/2000/98/95, IBM Lotus Notes, Tivoli, Citrix Metaframe, NetMeeting, Antivirus, LAN Printers, VPN (CISCO), Firewall and etc.
Windows XP/2000/98/95, IBM Lotus Notes, Tivoli, Citrix Metaframe, NetMeeting, Antivirus, LAN Printers, VPN (CISCO), Firewall等、すべてのアプリケーションサポートを行っていただきます。
Work with other groups (such as 2nd level support, onsite support) to provide service, support, and guidance.
他の部署(2nd level support, onsite support)にガイダンス、サポート、サービスを提供していただきます。
Create a positive customer experience through providing efficient and quality solutions or guidance to customers enquiries / problems.
効率的で、クオリティーのある解決、またはガイダンスを問い合わせの際提供することで前向きな顧客経験を培ってください。
Ensure all customer problems and requests are handled according to the given time frame.
すべての問題や要求を与えられた時間内で解決できるようにしてください。
◇Time Shift◇
8 am - 5 pm/ 9 am - 6 pm / 10 am - 7 pm (Normal working hours)
12 Hours Shift (8 am - 8 pm / 8 pm - 8 am)
【業務内容】
Support and contribute to sales and marketing campaigns for the Southeast Asia region.
Handle inbound inquiries from online and phone channels to assess and qualify their needs.
Establish first contact with prospects via phone and/or email and introduce these prospects to the products and services.
Planning Management
Successfully identifies priority accounts and connects them with appropriate campaign programs in high-level territory plan.
Establish first contact with prospects via phone and/or e-mail and introduce these prospects to the products and services.
Opportunity Management
Understands campaign objectives, how to deliver on those objectives and accurately tracks status
Proactively manage, develop, and grow client’s business within assigned customers.
The Virtual Sales Account Manager (VSAM) is responsible for achieveing quarterly and annual goals
by managing a set of end customers virtually, using the telephone and Web 2.0 technologies.
The VSAM will build direct relationships with the end user and the channel partners; and leverage the channel partners to maximize revenue opportunities.
Focus will be on client’s state of the art Gigabit Passive Optical Network (GPON) technology along with the next generation of architecture.