管理人様、貴重なスペースお借りいたします。
新しいプロジェクトが始まり、現在、日本人の募集を行っております。
英語で申し訳ございませんが、下記の募集要項を見て、少しでも興味があれば、メッセージをお送りください。
また、英語の文章をみてもよくわからないという人がいらっしゃいましたら、ご連絡ください。
The Role:
·Be responsible for providing the first-line telephone technical support and providing software technical support for products such as; Microsoft Windows Operating Systems, Microsoft Office, Lotus Notes, Smart Suite and other proprietary software.
·Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
·Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
·Typically provides effective telephone technical support for various clients.
·Escalates complex problems to higher level of expertise within organization.
Key Responsibilities:
·To work in a 5*12 shift pattern and be flexible.
·Provide Level 1 support to end users to resolve incidents and diagnose underlying problems using remote connection toolset and implement corrective actions.
·Handles calls within product/client phone queues as directed.
·Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
·Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution.
·Effectively communicate with members of management and technology support teams.
·Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.
·Other responsibilities which may be needed from time to time and as assigned by Management.
Skills and Capabilities Required:
·Bachelor degree is required.
·Excellence in Japanese communication skills, both written and oral.
·Strong IT background (OS, Application software, Networks & IT infrastructure).
·Good in trouble shooting application problems.
·Possess strong team work spirit.
·Minimum 1 year’s relevant experience; preferably with a telephone customer service positions with multi-national information technology companies.
·Completed Technical Certifications such as A+, MCP, MCSE are preferred.
上記の募集以外に、他の部署も募集しております。
ご質問がございましたら、メッセージをお送りください。
よろしくお願いします。
新しいプロジェクトが始まり、現在、日本人の募集を行っております。
英語で申し訳ございませんが、下記の募集要項を見て、少しでも興味があれば、メッセージをお送りください。
また、英語の文章をみてもよくわからないという人がいらっしゃいましたら、ご連絡ください。
The Role:
·Be responsible for providing the first-line telephone technical support and providing software technical support for products such as; Microsoft Windows Operating Systems, Microsoft Office, Lotus Notes, Smart Suite and other proprietary software.
·Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
·Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
·Typically provides effective telephone technical support for various clients.
·Escalates complex problems to higher level of expertise within organization.
Key Responsibilities:
·To work in a 5*12 shift pattern and be flexible.
·Provide Level 1 support to end users to resolve incidents and diagnose underlying problems using remote connection toolset and implement corrective actions.
·Handles calls within product/client phone queues as directed.
·Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
·Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution.
·Effectively communicate with members of management and technology support teams.
·Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.
·Other responsibilities which may be needed from time to time and as assigned by Management.
Skills and Capabilities Required:
·Bachelor degree is required.
·Excellence in Japanese communication skills, both written and oral.
·Strong IT background (OS, Application software, Networks & IT infrastructure).
·Good in trouble shooting application problems.
·Possess strong team work spirit.
·Minimum 1 year’s relevant experience; preferably with a telephone customer service positions with multi-national information technology companies.
·Completed Technical Certifications such as A+, MCP, MCSE are preferred.
上記の募集以外に、他の部署も募集しております。
ご質問がございましたら、メッセージをお送りください。
よろしくお願いします。
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