Here’s the latest on the sign-on problem. We’re on the road to recovery. Skype is stabilizing, but this process may continue throughout the day. An encouraging number of users can now use Skype once again. We know we’re not out of the woods yet, but we are in better shape now than we were yesterday.
Finally, we’d like to dispel a couple of theories that we are still hearing. Neither Wednesday’s planned maintenance of our web-based payment services nor any form of attack was related to the current sign-on issues in any way.
We’ll update you again as soon as we can. Thanks for hanging tight.
Please see our Heartbeat blog for ongoing updates.
On Monday, we’ll provide a more detailed explanation of what happened. Until then, we’d like to apologize and thank you. Precisely in that order.
We know how difficult and frustrating the past two days have been. And still, your good wishes kept flowing in. Thank you for the amazing patience, trust and support!