勤務地は東京ですが、研修や定期会議がアメリカ本社であるため、英語力が必須のポジションです。仕事内容の詳細の公式文書は以下の英文になります。待遇などは経験により交渉可能。興味のある方は英文履歴書をご提出ください。また、ご質問もお気軽に。
Job Description – Technical Support Engineer
Since 1989, MicroStrategy has helped corporations transform their operational data into actionable information. Our Business Intelligence platform, MicroStrategy 8™, gives businesses solutions to all of their query, reporting, and advanced analytical needs, and distributes insight to users via web, wireless and voice. With more than 2,800 satisfied customers and over 500 technology and integration partners, MicroStrategy 8™ has been proven the best, most complete solution for business intelligence.
We are looking for motivated Technical Support Engineers for our Tokyo office who want to be a part of a high-paced, seasoned team of technology professionals working with clients to facilitate the use of MicroStrategy’s Business Intelligence Products. Successful candidates will get to work with some of the best minds in the industry while applying their skills to support other IT professionals.
For more information about our company please visit our website at: http://
Job Qualifications:
Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
Strong technical and analytical skills
Excellent communication skills
Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus
Database (SQL, RDBMS) knowledge is a plus
Customer service experience is a plus
Job Duties:
Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies.
Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance.
Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities.
Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
Prioritize and communicate product defects and enhancements to development teams.
Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums.
Enhance personal and professional growth by participating in Internal Training Programs, which offer a three-week technical orientation program as well as twice weekly training seminars for all team members.
Physical Demands: This job requires no extraordinary physical demands.
Travel: This job does not require travel on a regular basis.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Description – Technical Support Engineer
Since 1989, MicroStrategy has helped corporations transform their operational data into actionable information. Our Business Intelligence platform, MicroStrategy 8™, gives businesses solutions to all of their query, reporting, and advanced analytical needs, and distributes insight to users via web, wireless and voice. With more than 2,800 satisfied customers and over 500 technology and integration partners, MicroStrategy 8™ has been proven the best, most complete solution for business intelligence.
We are looking for motivated Technical Support Engineers for our Tokyo office who want to be a part of a high-paced, seasoned team of technology professionals working with clients to facilitate the use of MicroStrategy’s Business Intelligence Products. Successful candidates will get to work with some of the best minds in the industry while applying their skills to support other IT professionals.
For more information about our company please visit our website at: http://
Job Qualifications:
Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
Strong technical and analytical skills
Excellent communication skills
Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus
Database (SQL, RDBMS) knowledge is a plus
Customer service experience is a plus
Job Duties:
Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies.
Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance.
Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities.
Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
Prioritize and communicate product defects and enhancements to development teams.
Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums.
Enhance personal and professional growth by participating in Internal Training Programs, which offer a three-week technical orientation program as well as twice weekly training seminars for all team members.
Physical Demands: This job requires no extraordinary physical demands.
Travel: This job does not require travel on a regular basis.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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