Second Life Offline The Second Life grid and portions of the Second Life web site are currently unavailable. We appreciate your patience and we will re-open the grid as soon as possible.
Latest Status Message: July 31, 2007, 10:31 am - An issue has occurred requiring all residents to be logged out of the grid. Logins are disabled while the problem is being investigated. Watch the blog for more details.
In our continuing effort to improve your Second Life experience, we have taken Second Life temporarily offline for maintenance. This may also effect portions of our website. We are working to re-open our doors as quickly as possible and we appreciate your continued patience. For more details and further information on current system status, please visit our official blog at blog.secondlife.com.
[2.30 AM] Folks, it’s been a rough night so far and we apologise for the lack of service right now.
Like most network providers today, the ISPs who provide bandwidth for Second Life actually bundle many network links into large virtual links between their data centers. Traffic for many customers then flows across these bundles. Starting at approximately 19:30 PST, some of the special routing that handles aggregation of these bundles at the ISP level malfunctioned causing us severe packet loss of over 50% on the portion of traffic going to Linden Lab’s data centers. We had no option but to disable logins.
Since this is a highly unusual failure, it’s been complex and time consuming to diagnose. We are working with our network provider’s engineers towards a solution and will be back up just as soon as we can.
[07:30AM 04/05/08] It seems the problem is even harder to nail down than we earlier supposed. We need to close logins again to go back to diagnostics. -Lotte
[12:55 PM --teeple] We’re open. The outage has been successfully addressed by our service provider. Traffic has been diverted around a faulty router within a major internet carrier’s facility. Please be patient logging in for the next few minutes until the initial surge of logins has been processed. If possible, ride the login process out, rather than quitting and restarting, in order to keep your places in the login queue.
Some regions are still being returned to service, and and Operations and Concierge will be working with those as quickly as possible.