Thank you for sharing your concerns. The Sonoran Desert was hotter than
usual this season and resulted in smaller Jojoba seeds. This has given
our recent Jojoba oil crop a nutty odor which is natural for smaller
seeds. The Nutty odor may be removed by chemical processing the oil
which is not allowed by Trader Joe's quality standards.
Our 100% Pure Jojoba Oil is cold pressed and no chemicals are used in
its processing. Batches are tested by our in-house Quality Control
Laboratory and also sent to a well known independent testing facility to
comply with our specifications including product identification and
testing for Microbiological and Chemical purity. All testing proved our
brand 100% pure Jojoba oil is free of chemical solvents and
microbiological organisms.
We stand behind our quality and support our jojoba farmers who have been
challenged with this year's severe weather conditions. We can assure you
that Trader Joe's Oil has been tested to comply with our specifications
and strict quality standards.
I also wanted to make sure you are aware of our "Product Guarantee." If
you are dissatisfied with any product purchased in our stores, you can
take it back for an exchange or full refund. We stand behind our motto,
"We tried it! We liked it! If you don't, bring it back for a full
refund, no questions asked."