Fujiya has been a famous and big company of confectionery. The birthplace of Fujiya is Tokyo, but now there are many shops of Fujiya in Japan. Recently Fujiya had a scandal. They had used overdue milk for making cake.
In fact several years ago, there were some patients of food poisoning after eating cake of Fujiya, but Fujiya didn't announce this matter. Fujiya is a famous brand and a shop of long standing, but now in Japan there are many companies of confectionery, and Japanese liking has become various.
Formerly demand was bigger than supply, but now supply is excess. A famous brand has a serious problem, that is to say, a famous brand tends to deprive tension, activity and ability of workers. Indeed Fujiya has lost the system of crisis management.
A famous brand should always get confidence of consumers. A lot of effort is demanded at all times. Now Japanese request many things, a low price, good quality, variety and good service. I think that this problem doesn't apply only to Fujiya.
Actually, somebody from my class did a presentation about how Fujiya was using expired milk in their products. I was so surprised. But, recently, they started selling their products again.