Program: Business Writing and Telephone Skills I have been learning English for more than 15 years and worked in the International division at a bank in Tokyo. However, I have always wondered what business English is all about. I must say this course is perfect for someone like me. This program focuses on business email writing and telephone skills. You can learn practical expressions according to business occasions such as meetings, business trips and placing orders. Also, practicing telephone manners are very useful to avoid awkwardness over the phone. The teacher delivers well-organized lessons and gives us lots of time to ask questions. Each class carries less than 10 students, so everybody is able to communicate with the teacher efficiently. Having taken this program for 4 weeks, I built strong confidence in business English. In addition, I am no longer afraid of English phone calls. Now I look forward to using them in real business contexts.