I sincerely apologise that you have received your mug damaged in transit.
I can confirm that I have now resent your mug to your shipping address:
We sincerely apologise for any inconvenience caused due to this error.
If you require any further information please contact customer services directly.
Kind Regards,
Jacob
Customer services
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送ってくれそうですよね。でもその後にまた一通メールが来ていて
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We would like to confirm a resend of your order RS-MCY-XXXXXX. The order number is the same but will be prefixed with RS. This order will contain:
1 X Manchester City The FA Cup Winners Photo Mug One Size Only
If you require any further assistance please do not hesitate to contact customer services.