バイリンガルエンジニアコミュのContract SE role

Our client is currently searching for a Systems Engineer

The duties of this position will include:

• Provide local language support for Japanese language. 24X7 L1 & L2 support in Japanese and English language for business application-MS technology.
• Accepts incidents/requests and Logs the same in the Incident tracking system (MSE)
• Initial trouble shooting and resolution
• Escalation to the next level in cases not resolved
• Do work handover to subsequent shift team to resolve incidents.
• Coordinate with the other relevant IT team for problem resolution
• Manage the ticket queue by active monitoring and performing necessary actions
• Ensure SLA compliance
• Perform knowledge management by logging issue resolution.
• Perform root cause analysis as and when required and propose changes if required
• Resolve error conditions such as data anomalies, functional clarifications, user inquiries, ad hoc inquiries, ad hoc reporting requests
• Update MSIT Incident Management Tool ticket once a resolution is identified
• Update systems and operations documentation
• Flexible to work in shifts, 24 x 7

All qualified candidates will have:

• Microsoft Technologies including .Net, SQL server
• Knowledge on ITIL V3 framework.
• Knowledge on MOF V4 is a plus
• Should possess good analytical and problem solving skills.
• Must have experience in Incident management, problem management, change management, release management, configuration management…etc
• Knowledge on MSE, PRIMUS, FASTHELP, Remedy ITSM 7.0

The salary range for this position is: Open
The terms of this position are: Contract, 3 months Japan, 3 months China

Please let me know if you are interested with this role.

Best Regards,
Hideaki Sakamaki