Provide world class customer service and offer solutions to our guests during and after their travels by ensuring timely follow-up, closure and feedback to customers where required.
• Communicate effectively with our customers and suppliers via our primary communication channels • Inbound / Outbound calls • Email • Achieve the defined Service Level targets • Achieve learning / development milestones through coaching / performance improvement plans as set by the supervisors • Have the ability to work within a shift based working schedule & abide by schedule adherence and punctuality guidelines • Share a positive attitude with fellow colleagues, up and down the organizational chart • Be willing to solicit feedback from peers as well as remain open to performance based reviews from supervisors • Provide training and mentoring to other members of the organization as requested.
************************************************************************ 【Skill Set】 • Fluency in Korean & English or Japanese. • Minimum 1 year experience in the hotel/travel agency/online travel business or call / contact center • Excellent decision making / problem solving skills • Ability to multi-task • Friendly and approachable, service oriented and customer focused • Flexible to accommodate shift work; this includes working on weekends, afternoon and morning shifts • Internet savvy • Minimum typing speed of 35 words per minute