【求人情報】米国企業のお仕事、試験管理会社でのインバウンド業務【マレーシア】
はじめまして、マレーシアでリクルートエージェントをしております。
業務は英語を使用しませんが、社内は英語環境の為、英語の自身は無いけれど、お勉強されたい方にぴったりのお仕事です。
ご興味のある方は是非メッセージください。
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Our client is a wholly-owned subsidiary of Educational Testing Service (ETS) and a trusted provider of technology-enabled testing and assessment solutions, providing the right test development and test delivery solutions to the world’s most recognized organizations has enabled millions of people around the world to advance in their careers, earn more money or better themselves professionally.
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- To assist the candidate with all aspects of the testing process from registration to test delivery
- To interface between candidates, clients and test sites in a professional and efficient manner
- Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
- Achieve and maintain all key quality and productivity metrics
- Escalate unresolved candidate grievances to designated departments for further investigation.
- To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
- To ensure excellent reliability with minimal unplanned absences as per company guidelines
- To attend required training to continually learn knowledge of practices, procedures, policies and clients.
- To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
- To meet agreed objectives enabling the corporate objectives to be achieved
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team
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【Skill Set】
- Minimum SPM with relevant working experience.
- Excellent command of spoken and written in Japanese
- Must passed JLT level 2 or N2 and above
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Data entry, spelling, grammar and proofreading skills required.
- Ability to work in both a team environment and autonomously
- Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
- Demonstrate high degree of integrity and confidentiality
- The person must be able to work shift
- Attractive language and shift allowance will be provided
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【Benefits】
- Outpatient and Hospitalization & Surgical medical card
- Annual Leave – 16 days
- Non contractual performance based bonus/annual increment
- Group Term Life & Personal Accident Insurance Policy
- Supplementary Health Benefit – Dental, Optical
- Training & Development
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勤務地：クアラルンプール（マレーシア）
勤務時間：シフト制
正社員でのお仕事です！
今、移住で人気のマレーシアで生活をして見ませんか？
お問い合わせお待ちしております。
SELPEO リクルートメント
WEB:www.selpeo.com
はじめまして、マレーシアでリクルートエージェントをしております。
業務は英語を使用しませんが、社内は英語環境の為、英語の自身は無いけれど、お勉強されたい方にぴったりのお仕事です。
ご興味のある方は是非メッセージください。
************************************************************************
Our client is a wholly-owned subsidiary of Educational Testing Service (ETS) and a trusted provider of technology-enabled testing and assessment solutions, providing the right test development and test delivery solutions to the world’s most recognized organizations has enabled millions of people around the world to advance in their careers, earn more money or better themselves professionally.
************************************************************************
- To assist the candidate with all aspects of the testing process from registration to test delivery
- To interface between candidates, clients and test sites in a professional and efficient manner
- Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
- Achieve and maintain all key quality and productivity metrics
- Escalate unresolved candidate grievances to designated departments for further investigation.
- To respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
- To ensure excellent reliability with minimal unplanned absences as per company guidelines
- To attend required training to continually learn knowledge of practices, procedures, policies and clients.
- To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
- To meet agreed objectives enabling the corporate objectives to be achieved
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team
************************************************************************
【Skill Set】
- Minimum SPM with relevant working experience.
- Excellent command of spoken and written in Japanese
- Must passed JLT level 2 or N2 and above
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Data entry, spelling, grammar and proofreading skills required.
- Ability to work in both a team environment and autonomously
- Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
- Demonstrate high degree of integrity and confidentiality
- The person must be able to work shift
- Attractive language and shift allowance will be provided
************************************************************************
【Benefits】
- Outpatient and Hospitalization & Surgical medical card
- Annual Leave – 16 days
- Non contractual performance based bonus/annual increment
- Group Term Life & Personal Accident Insurance Policy
- Supplementary Health Benefit – Dental, Optical
- Training & Development
************************************************************************
勤務地：クアラルンプール（マレーシア）
勤務時間：シフト制
正社員でのお仕事です！
今、移住で人気のマレーシアで生活をして見ませんか？
お問い合わせお待ちしております。
SELPEO リクルートメント
WEB:www.selpeo.com
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