Role: Customer Service Associate
Job Location: Kuala Lumpur
Job Type: Permanent with Client
VISA, flight will be taken care by client
They need Japanese native people in MY, freshers are also encouraged
Salary: RM 7500-8500 per month
The Client Service Associate is to help support and expand Facebook’s self-serve advertising customer base. They will also need to demonstrate the value of Facebook advertising solutions and provide post-sales support for all self- service products.
DUTIES AND RESPONSIBILITIES: Primary Job Functions:
· Understand customer’s enquiry and respond via phone, email and chat.
· Answer incoming calls and email and perform outbound calls related to Facebook products and services
· Identify customer requirements and ensure they are answered or routed through the appropriate support
· Manage customer escalations and ensure that these are answered, tracked and escalated as required.
· Perform all procedures accurately, including following Facebook documented call flows, work processes,
data entry requirements, and complaint management processes.
· Provide call backs and or call downs to customers if required
· Ensure all SLAs are met accordingly
· Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
· Provide a high level of professionalism and competent customer service
· Able to communicate effectively with customers in a friendly and polite manner
· Can understand the main ideas of complex text on both concrete and abstract topics
· Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers
· Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue
giving the advantages and disadvantages of various options.