ログインしてさらにmixiを楽しもう

コメントを投稿して情報交換!
更新通知を受け取って、最新情報をゲット!

ホーム > コミュニティ > ビジネス、経済 > 海外就職・求人掲示板 > トピック一覧 > マレーシア、クアラランプールで...

ログインして参加する

このコミュニティに参加するにはログインが必要です。

マレーシア、クアラランプールでのお仕事、募集中

マレーシア、クアラランプールでのお仕事、募集中 2016年11月15日 20:49
mixiユーザーmixiユーザー
Headcount: #50

Role: Customer Service Associate

Job Location: Kuala Lumpur

Job Type: Permanent with Client

VISA, flight will be taken care by client

They need Japanese native people in MY, freshers are also encouraged

Salary: RM 7500-8500 per month

Job Description:

The Client Service Associate is to help support and expand Facebook’s self-serve advertising customer base. They will also need to demonstrate the value of Facebook advertising solutions and provide post-sales support for all self- service products.



DUTIES AND RESPONSIBILITIES: Primary Job Functions:

· Understand customer’s enquiry and respond via phone, email and chat. 


· Answer incoming calls and email and perform outbound calls related to Facebook products and services 


· Identify customer requirements and ensure they are answered or routed through the appropriate support 
channel


· Manage customer escalations and ensure that these are answered, tracked and escalated as required. 


· Perform all procedures accurately, including following Facebook documented call flows, work processes,
data entry requirements, and complaint management processes. 


· Provide call backs and or call downs to customers if required 


· Ensure all SLAs are met accordingly 


· Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied. 


· Provide a high level of professionalism and competent customer service 


· Able to communicate effectively with customers in a friendly and polite manner


· Can understand the main ideas of complex text on both concrete and abstract topics 


· Can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers 


· Can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue 
giving the advantages and disadvantages of various options. 


コメント(1件)

[1]2016年12月05日 22:22
Hello. Excuse me, is this job still available?

ログインすると、みんなのコメントがもっと見れるよ

コメントを書く (*の項目は入力必須)

海外就職・求人掲示板のメンバーはこんなコミュニティにも参加しています

メンバーが参加している他のコミュニティを自動的に算出して表示しています。星印の数は、共通して参加しているメンバーが多いほど増えます。

海外就職・求人掲示板

人気コミュニティランキング